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Holding Calls         If you press the 'Hold' button, the current caller will be placed on hold. The button will change to a blue Resume button. Pressing the resume button will remove the current call from hold and reconnect it to you.   The s...

Group Holding If Group holding has been enabled on the telephone portal for you (speak to your telephone provider). You will see an extra icon on the left-hand side of the app window. This clever function lets you place a call into a gr...

Call Mute While on a call, you can mute or unmute your microphone. Muting prevents the other party from hearing you. Just remember to unmute yourself when you're ready to rejoin the conversation.   The keyboard shortcut for this is Shift + Alt + M. ...

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful when you need to dial options (e.g., "Press 1 for Sales") or enter a PIN, such as for banking services.   When the key is pressed, a new pop-up window appe...

Cloud Phonebook update whilst in a call It is also possible to update the cloud phonebook entry whilst making or receiving a call. Click on the edit icon to open the edit page window.

Conference calling (3-way) Whilst in a call with another party. You can create a dynamic call conference with up to two other parties by placing the first caller into the conference room.     Press the conference button to start the conferenc...

Conferencing with multiple people is easy in MobeX Web. You can even invite external participants to join. Clicking the Conference tab will open a new browser tab and take you to the Conference settings.   This will open a new webpage ...

Group Hold is a great way to move calls between extensions without transferring the call. Group hold must first be enabled and configured by your provider in the telephone system portal. Once this is done. You can then utilise the group hold service. ...