Search Results

Holding Calls         If you press the 'Hold' button, the current caller will be placed on hold. The button will change to a blue Resume button. Pressing the resume button will remove the current call from hold and reconnect it to you.   The s...

Group Holding If Group holding has been enabled on the telephone portal for you (speak to your telephone provider). You will see an extra icon on the left-hand side of the app window. This clever function lets you place a call into a gr...

Call Mute While on a call, you can mute or unmute your microphone. Muting prevents the other party from hearing you. Just remember to unmute yourself when you're ready to rejoin the conversation.   The keyboard shortcut for this is Shift + Alt + M. ...

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful when you need to dial options (e.g., "Press 1 for Sales") or enter a PIN, such as for banking services.   When the key is pressed, a new pop-up window appe...

Cloud Phonebook update whilst in a call It is also possible to update the cloud phonebook entry whilst making or receiving a call. Click on the edit icon to open the edit page window.

Conference calling (3-way) Whilst in a call with another party. You can create a dynamic call conference with up to two other parties by placing the first caller into the conference room.     Press the conference button to start the conferenc...

Conferencing with multiple people is easy in MobeX Web. You can even invite external participants to join. Clicking the Conference tab will open a new browser tab and take you to the Conference settings.   This will open a new webpage ...

Group Hold is a great way to move calls between extensions without transferring the call. Group hold must first be enabled and configured by your provider in the telephone system portal. Once this is done. You can then utilise the group hold service. ...

Under call recording bundles, you can have the call recording transcribed. You can also enable auto-transcription under call recording options and choose how many hours to include in the bundle. NB You will notice that not all call recordings can be transcri...

Bulk Changes At the top level, you can see an overview of the numbers you have already allocated. It is possible to make global changes to all or some of the numbers. Under other options, you can choose bulk change. First, ...

  Bulk Change   At the bottom of the main Extensions page, you will find the option for bulk change underneath other options.   First, add only the extensions you wish to modify. Mo...

Redial The redial key is available after you have dialled the first number.    It will display the last 30 numbers called. If you have dialled a number from the list, it will move it to the top of the list, and this will become...

Direct Voicemail You can place a voicemail (VM) message directly into a voicemail box rather than ringing their handset. This could be useful if you know someone is busy and it's best not to disturb them.   You can do this in a number of ways. You...

Redial The redial key is available after you have dialled the first number.    It will display the last 30 numbers called. If you have dialled a number from the list, it will move it to the top of the list, and this will become...

Direct Voicemail You can place a voicemail (VM) message directly into a voicemail box rather than ringing their handset. This could be useful if you know someone is busy and it's best not to disturb them.   You can do this in a number of ways. You...

Under commerce, customer, find the customer you wish to add the Bubble service to.   Change the Bubble & MobeX UC integration: to Yes Then click Save. Then return to the Bubble & MobeX UC Settings: to copy the customer's acc...

MobeX Speed Dial - Icons     By adding feature codes to the provisioning settings within the main customer provisioning system or the custom provisioning of an individual extension. You can add icons to your MobeX client application There...

To direct a call or leave a message directly to someones voicemail box. First, click on the avatar of the person.   Then press the voicemail button next to the extension number.     This will call the person's voicemail rathe...

  You can place a voicemail (VM) message directly into a voicemail box rather than ringing their user. This could be useful if you know someone is busy and it's best not to disturb them.   You can do this in several ways. First, click the person's a...

Visual voicemail is available under the icon toolbar on the left-hand side menu. If you have any new voicemail messages, you will be notified by the red badge circle. Here we are showing 4 new messages. The new message will show wi...