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This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Daily Report xxx and the report type is Extensions rep...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Sales Queue and the report type is Queue - agents ...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Luke - Queue Detailed test and the report type is Queu...

Please refer to the Kuando MobeX Busylight for details on how to enable the SOS help button. The SOS help button is used for notifying your supervisor that you require assistance.

Logos are currently available on MobeX Touch, Web and will later be added to UC. Go to the MobeX tab, then select the Logos tab. MobeX logos enable you to upload your own or your customers' logos to MobeX products. If you have a partner account and upload ...

Hold groups are currently available on MobeX Touch and will later be added to Web and UC. Go to the MobeX tab, then select the Hold Group tab. To create a new Hold Group, click the New button on the bottom right-hand side of the screen. Give...

Go to the MobeX tab, then select the MobeX Web tab.   This tab is used to take you directly to the web page for the web-based client You browser will open the following page or try to. You may need to allow the page to use the pop-up box. P...

Hold Groups is a great way to easily share calls across an office. The option needs to be enabled in the hosted portal by the service provider and can be found here. Hold Groups When the Hold groups option is enabled on the portal, your handset will s...

Quick dial numbers you may use regularly. Pressing the speed dial icon next to the presence icon displays any speed dials set up for you.   These speed dials are preprogrammed via the telephone portal. Please speak to your service provider for an...

Favourites The Favourites tab is a great way to keep your most-used contact/ numbers all in one place.     You can swipe left to return to the cloud phonebook screen. Using the search bar at the top can help ...

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid state can be used to perform different functions.   Pressing the Hold key will place the other party on hold.    The hold button will then become a resume key....

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid state can be used to perform different functions.     Pressing the mute key will disable your microphone.     Pressing it again will enable your microphone...

Pressing the dial pad key will enable a pop-up screen displaying a dial keypad. This can be used to enter digits for automated attendants (1 for sales 2 for admin) or to enter digits requested when putting passwords in over the phone.     Press ...

In call audio options   Pressing the audio key will pop up an audio menu. Depending on the devices you have connected via Bluetooth, they will also appear here.  You can switch between various audio devices. The ca...

Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, depending on the current status of the app and the mobile phone, whether it is locked or unlocked. If your phone is unlocked and the app is already open, a f...

Make a video call     You can start a video call with anyone using the MobeX service. This includes the MobeX Web, MobeX UC for desktop and MobeX Touch.     Dial the number you wish to call. This would typically be the 4-digit or 9-digit extens...

Call waiting Call waiting allows you to receive extra calls while a call is in progress.   You need to have call waiting enabled in the settings page. If a second call is calling you (now in a call waiting state). You will see a...

Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not enabled. The Voicemail system will notify you of your application by placing this icon at the top of the app screen.     You can also see at a glanc...

Missed call notifications If you have missed any calls, you will see notifications appear in your mobile operating system.     Clicking on the notification will expand the screen to show you the individual notifications.   C...

Departments Departments can be found under the Features Advanced Menu on the left-hand side. Departments are used for grouping extensions, numbers, hunt groups, queues, and other services together, allowing them to be charged collectively under a dep...