- These are the inboxes that you and your team have
access to
- Inbox & Archive Folders
- Filter - Allows you to view conversations that are
assigned to you, a team (if you are in one), unread or all
unassigned.
- Starts a conversation with a contact(s) or tags (bulk
broadcast)
- See who chat is assigned to, and click here to
Re- re-assign chat to a colleague or team
- Mark as unread & Archive (moves chat from inbox to
Archive)
- Tags - Find existing or create new.
GoodSuitable for bulk
broadcasting & associating a contact to something
other than their name
- Other parties in the chat, including yourself, customers,
colleagues or bots
- Your conversations with customers.
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