Skip to main content

Main Chat Screen

 

Main Chat Screen | Essential Tools

image.png

  1. These are the inboxes that you and your team have
    access to
  2. Inbox & Archive Folders
  3. Filter - Allows you to view conversations that are
    assigned to you, a team (if you are in one), unread or all
    unassigned.
  4. Starts a conversation with a contact(s) or tags (bulk
    broadcast)
  5. See who chat is assigned to, and click here to
    Re-assign chat to a colleague or team
  6. Mark as unread & Archive (moves chat from inbox to
    Archive)
  7. Tags - Find existing or create new. Good for bulk
    broadcasting & associating a contact to something
    other than their name
  8. Other parties in the chat, including yourself, customers,
    colleagues or bots
  9. Your conversations with customers.