TPS (Telephone Preference Service)

The Telephone Preference Service is a list of numbers held by a company called DMA (Data & Marketing Association). This list is the UK’s only official ‘Do Not Call’ register for landline & mobile numbers. It allows people and businesses to opt out of unsolicited live sales and marketing calls. ThereThis areservice 2has two lists within this service - The TPS and the CTPS (Corporate Telephone Preference Service). The CTPS is the same as the TPS but for business phone numbers. Organisations that call out trying to gain business via live calling potential customers are subject to having their calling number data screened by the TPS & CTPS list. A list can only be used for 28 days before it needs screening again. 

If a company ignores all the above rules, the following will happen.

All complaint information is reported to The Information Commissioner Office (ICO), which takes enforcement action against organisations making nuisance calls.

Our TPS service also takes into consideration the CTPS list. This is a vital tool for anyone cold calling or making unsolicited calls. There are two ways you can haveenable the service enabled on the platform. Firstly, company-wide service enablesallows you to switch any number of telephones on/off within a customerscustomer's estate of handsets at a fixed monthly price. The other way is to switch it on for
 individual handsets only. This is aan greatexcellent option if you have just a couple of handsets you would like the service enabled onon, but should you grow to more than 6six handsets requiring the service, then the company-wide service (which is exactly the same) is a better-priced option.
Let’s take a look atexamine how and what the service can do forto keep your customers to keep them on the right side of the law.

We have seen a partner get hit with big finesfines, so we know that not taking action is very much liable to prosecutionprosecution, with huge cost consequences.

TPS number lookup

The services canare belocated foundat the bottom of the page, under Features> TPS, on the left-handleft side of the portal menu bar under Features > TPS at the bottom of the page.bar.
Click here and you willto see this window.

Before you enable the service, you can test it by entering a number here and pressing search. Our lists are updated daily, so you will never be outdated like a TPS list cleaner. We check, clear,clean, and watch every call you make to ensureprotect that you are protected.you.   It will tell you if the number is on the TPS list.

Enabling the service (Reseller Only)
You can enable the TPS service on a per user basis or for the customer’s whole account. ThenThen, enableallow onit for the telephone users you want to have it. This is cheaper isif you want more than 5five users to have the TPS service (Note: You need to action this for your customer).
To activate this for the entire customer account, go to Commerce > Customers and click on the customerscustomer's account name (do not switch intoto the account). Under Customer Settings, you will find ‘TPS’. Change on the drop drop-down menu to Customer, then save. TheTPS now protects the whole customer account is now protected by TPS.account.

You will then be charged per the price list provided for the customer account. There is a one-off charge and a monthly charge. You can then add as many or a few telephone users to use the service as you wish, plus add more or remove as and when you need them.   To activate this on a per-user basis, you would use the same method as above, but select Extension from the drop-down menu and save. Now, when you activate a telephone user, you will be charged for each user you have. This is a perfect choice if you justwant wantonly a couplefew of telephone users only to have the  service.

Once the service is enabled on the customer's account, you can go into each telephone line and enableallow the TPS service.service on each required telephone extension. It can be found under lineExtension settings below the class of service and use blacklist.blacklist.

Depending on the service you have enabled (company company-wide or single single-user) and if you have inserted charges in the the rate plan, you may get a pop pop-up message informing you of the charges for the customer. Please see our price list for our per telephone and per customer based chargecharges.   Click OKOK, and the service is now enabledenabled.

 

Now, whenWhen you make a call to a barred TPS numbernumber, itthe message will playplay, and the followingcall message andwill NOT connect the call.connect.

‘You are not allowed to dial this number because it is part of the TPS list.’