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Queue Agent History

Queue Agent History can be found under Reports - Queue Agent History.


A history report can show you information about agents logging in and out of the Queues, which is great for getting an idea ofestimating working hours.

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Show activities

Agent

You can select a particular agent by entering the full agent's Telephone extension number, or you can leave it blank to get the full history of all agents.

Start date

Select the start date of your search.

End date

Select the end date of your search.

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