People - system users

This section can be found under Features—People. Here, you can add people who can log in to the system. You can change their access control type, such as simple user or administrator.

Click new on the right-hand side to add a new user/person.

Complete all the boxes as required.

You must complete the mandatory boxes before you can save the new person.

The User name will be used as the portal login name and must be unique. Setting a simple name like John will not be allowed, as there could already be a John on the system. We recommend using the person's email address, which will likely be unique.

This must also be completed as it is used for password recovery and voicemail to email if the user/person is set as a mailbox owner.

Finally, the password must match and contain at least ten characters. This can be alphanumeric or any special character.

Security

To enhance security and prevent fraud from unauthorised logins, we offer two security methods.

1,  

	The first method sends an email containing a One-Time Password (OTP) to users logging in with their password. Once you enter the 6-digit PIN, the system and computer will remember who you are and won’t require you to use OTP authentication again until you log out.
This example shows a key. These are the users with the Multi-Factor authentication enabled.

2,

The second method restricts logins to specific IP addresses. While this can enhance security, it may not be ideal for users who frequently access the portal from mobile devices, as these can utilise multiple IP addresses from the mobile network. This method is most effective when the user's login is confined to a single, dedicated IP address.