Make a call via the portal

To do this, go to Actions > Make a call. ~~Then~~Then, complete the fields below ~~fields~~ and press ‘Call.’

You can link 2 calls together via the portal. This could be useful if someone wanted to link 2 external calls together or asked for a call to be connected to their telephone handset.

Example

Reception has a handset in the waiting area and would like to connect a call from the person waiting to someone in the office. This method allows for the two calls to be joined together.

Make first call to: You can select a Telephone or Number. The box below will change to what you have selected.

When answered, forward ~~to:~~to this is the number you want the call to ring after they ~~above~~ have answered. This could be another extension or an external number.

Callerid on first call: This will be ~~the number~~ displayed to the first extension or external ~~number called.~~number.

Request extension to auto-answer: if calling an extension number first, this will attempt to make the device go 'off hook' so that the second call can be made automatically because the first has been answered.