IVR Menus

IVR Menu stands for Integrated Voice Response Menu. The telephone system plays a message and the person calling responds by dialling the destination they need. For example: ‘Thanks for calling Jo’s salon. For appointments press 1, to pay your bill press 2’.
To create an IVR menu, go to Features - IVR Menu in the menu, then press ‘New’.  Give it an appropriate name, something like ‘Main number IVR’. 

Remember the PIN as this will be used to record the IVR message or you can upload a professional recording here.

 

Return to the IVR and change the destination for each option.

After this, Point a Telephone Number to the IVR. You can then use this to call the IVR to set it up. If you have a handset configured and connected, then you could set up a Feature Code to use that as an internal number to call the IVR.
When you call the IVR, it will say you have these options and play 1, 2 (in this case above). What it doesn’t tell you about is the secret option. This is done on purpose to allow setup via a telephone handset. The secret option is the hash (#) key. Press this when you hear the message and it will take you to a voice prompted message asking you to enter the PIN that is saved above. If you get this correct it will play you various prompts to help you record the IVR message that will play to the customers each time they call the Number.
Once you have recorded the IVR message. Hang up and call the number again to make sure you are happy with the recording.