Customer E999

See what customers you have that are missing vital information about their telephone lines and number. You can run a report here. Select all our customers (E999 data) This will produce a similar report

You will see the names of your customers to the left of this table. Here you can see that on the top line there are 10 Telephones that do not have any E999 data provided. This needs to be corrected ASAP, please go to Telephone lines to correct the missing information for this customer. You can also see that 40 telephones are not located in the UK. If you have customers with handsets not located in the UK, then this is fine as we don’t want these telephone handsets sending out incorrect information should they dial 999. Clearly, if these handsets are aboard, you need to inform the customer that these handsets can not dial emergency services even in the country they are in.