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Call Surcharges

Call Surcharges can be found on the left left-hand side under reportsreports, then Call SurchargesSurcharges.

 

Call Surcharges are extra charges applied to calls for inbound and outbound calls. These charges have been introduced because the cost of making outbound calls havehas dropped so low that carriers like Mobile operators want to make up the difference by charging these surcharges.

See below for what each charge is and how it relates to calling.

 

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 You can search for a particular destination here to see if charges apply to it.apply. You can also leave the search bar blankblank, and it will show you all the surcharges and the type of call it applies to.

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Group

CountryThe country group of the caller line ID beingis displayed.

Landline - ppm

This is the charge that will apply if you are displayingdisplay the group's caller ID of the group and calling out tocall a Landline/Landline or VoIP number in the UKUK.

Example. I am displaying a Syria number and calling a landline 01/02 number. The 10p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.

Mobile - ppm

This is the charge that will apply if you are displayingdisplay the group's caller ID of the group and calling out tocall a Mobile number in the UKUK.

Example. I am displaying a Syria number and calling a Mobile 07 number. The £2 charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.

In Country - ppm

This is the charge that will apply if you are displayingdisplay the group caller ID of the group and callingcall out to the same country groupgroup.

Example. I am displaying a Switzerland Orange Mobile number and calling a Switzerland Corp number. The 5p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.

Other Country - ppm

This is the charge that will apply if you are displayingdisplay the caller ID of another country group and callingcall out to this country groupgroup.

Example. I am displaying a Syria number and calling a Switzerland Sunrise Mobile number. The 68p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.

It's not very straightforward, but hopefully, the above guide helps.

 

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