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Start date
Select the date you wish to run the report from.
Start time
Select the time you wish to run the report from.
End date
Select the date you wish to run the report to.
End time
Select the time you wish to run the report to.
Customer
Here you can select the call history for this customer, all our customers, all pre-paid customers, all post-paid customers, all externally billed customers, or individual customers.
Include sub-customers recursively
This is important to select if you want to see all customer calls.
Leg status
You can show answered, not answered (no answered and cancelled) or other which includes busy, congestion and channel unavailable.
Leg direction
Select any, internal, inbound or outbound.
Recorded status
Select if you want to show calls with recordings. Options are, Any, Yes or No.
Call surcharges
Select if you want to show calls with surcharges. Options are, Any, Yes or No.
Calling number or card match
Select what best suits your search. The default is ‘contains’ but if you only know part of the Number you may wish to select ‘starts with’, ‘ends with’ or if you know the full Number you could put ‘exact’.
Calling number or card
Enter the Number you wish to search or part of a Number. The more detail you provide, the greater chance of getting a better match.
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Caller name match
Select what best suits your search. The default is ‘contains’ but if you only know part of the name you may wish to select ‘starts with’, ‘ends with’ or if you know the full name you could put ‘exact’.
Called name
Enter the name you wish to search or part of a name. The more detail you provide, the greater chance of getting a better match.
Called number match
Select what best suits your search. The default is ‘contains’ but if you only know part of the name you may wish to select ‘starts with’, ‘ends with’ or if you know the full Number you could put ‘exact’.
Called number
Enter the Number you wish to search or part of a Number. The more detail you provide, the greater chance of getting a better match.
To or from telephone line
Enter the Telephone Line you would like to search on. This will search both inbound, outbound and internal calls.
Minimum duration (seconds)
Default is set as zero (0) seconds. If you know that the call is over a certain time, then you could reduce the search by selecting a bigger start number.
Maximum duration (seconds)
Default is set as unlimited seconds. If you know that the call is under a certain time, then you could reduce the search by selecting a lower start Number.
Minimum cost (£)
If the calls are displaying the costs, you can search for calls over a minimum cost. The default is no limit.
Maximum cost (£)
If the calls are displaying the costs, you can search for calls under a maximum cost. The default is no limit.
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Show cost to
Here you can select if you want to see the price your customer is charged by choosing ‘customer making the call’ (resellers only) or you can select ‘my customer’ which will show your costs.
Include taxes in costs
If you want to show the costs with or without taxes. select Yes or No.
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Group by
By default, this is set to Mone, the options are by day, month, customer, customer and type or customer, type and number.
Direction
Select descending or ascending.
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