Call Transfer
Transferring calls.
Blind transfer
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Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.
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Once you have pressed the transfer, you will see this new screen. This allows you to enter a number manually.
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You can then choose one of two options for transfer: the blind method or the attended method. |
| If you choose the blind method, the call will be transferred to the dialled party with a single click, |
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| You will receive a pop-up notification indicating that the call has been transferred. This notification appears at the bottom right of the screen for just a couple of seconds. |
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Attended Transfer
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Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.
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Once you have pressed the transfer, you will see this new screen. This allows you to enter a number manually.
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| By pressing the attended transfer key, it will keep the person you are transferring on hold, whilst it connects the third party to you. |
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Wait for the third party to answer, or you can terminate the attended transfer by pressing the hang-up key.
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Once the third party has answered, you can press the complete key to push the call to the third party.
You may also switch between the hold caller and the
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This will take you back to the first party caller, who can decide to hang up the call or transfer elsewhere. |
