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Call Transfer

Transferring calls.












 

By pressing transfer, the call will be placed on hold and you will be presented with the following screen where you can add the number of where the call needs to be transferred to. You can also select a person from the presence screen or even call history. 


Then press the

Blind transfer key again.



YouWhilst thenyou are on a call, you can choose from performing a blind transfer or attended transfer.


X key will return to the previous screen



Blind Transfer :- will force the call to thea numberthird youparty. entered

To
do

Attendedthis, Transfer :- will allow you to speak to the 3rd party beforepress the transfer is completed key.


 

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AttendedOnce Transferyou have pressed the transfer, you will see this new screen. This allows you to enter a number manually.


 

After.

speaking

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You can then choose one of two options for transfer: the blind method or the attended method.
If you choose the blind method, the call will be transferred to the 3rddialled party,party youwith cana eithersingle pressclick,

 

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You will receive a pop-up notification indicating that the transfercall iconhas been ortransferred. pressThis notification appears at the hang-upbottom

right

key  to return toof the originalscreen caller.for just a couple of seconds.

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Attended Transfer

Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.

 

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Once you have pressed the transfer, you will see this new screen. This allows you to enter a number manually.

 

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By pressing the attended transfer key, it will keep the person you are transferring on hold, whilst it connects the third party to you.

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Wait for the third party to answer, or you can terminate the attended transfer by pressing the hang-up key.

 

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Once the third party has answered, you can press the complete key to push the call to the third party.

 

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You may also switch between the hold caller and the third party by pressing the switch button 

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