Call Transfer
Transferring calls.
Blind transfer
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Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.
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Once you have pressed the transfer, you will see this new screen. This allows you to enter a number manually.
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You can then choose one of two options for transfer: the blind method or the attended method. |
| If you choose the blind method, the call will be transferred to the dialled party with a single click, |
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| You will receive a pop-up notification indicating that the call has been transferred. This notification appears at the bottom right of the screen for just a couple of seconds. |
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Attended Transfer
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Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.
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Once you have pressed the transfer, you will see this new screen. This allows you to enter a number manually.
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| By pressing the attended transfer key, it will keep the person you are transferring on hold, whilst it connects the third party to you. |
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Wait for the third party to answer, or you can terminate the attended transfer by pressing the hang-up key.
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Once the third party has answered, you can press the complete key to push the call to the third party.
You may also switch between the hold caller and the third party by pressing the switch button |
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