Speech Analytics
How To Use Speech Analytics for Call Performance.
Learn how to utilise AI speech analytics to evaluate your calls and identify areas for improvement. This guide walks you through querying specific call data and exporting detailed performance reports for your team.
Enabling Speech Analytics
First-time use Go to the left menu and select the AI option. Scroll down to Speech Analytic...
Creat your query
It will automatically log you in to this new page in a separate tab. You can then click on...
Export Your Report to a PDF or Text
As you can see, it provides quite a lot of detail. You can also download your query as a PDF he...