Using the Reception answering services

If the Service Office Customer SOC account wishes for the receptionist to answer calls when they are not available, then they can use the diversion pilot number you have already set up on the main SOS account. 

When programming the SOC numbers, be sure to enter the names for the numbers and the telephone extensions to make it easy for reception to identify incoming calls and names in the MobeX Reception Console.

NB, this is adjusted under the number of the Serviced Office Solution account.

Create a feature code for each SOC account. This can be done by using the menu on the left-hand side. Go to Features, then Feature Codes and click Add in the bottom right-hand side. 

Give the Feature code a number; we recommend 100, as it can also serve as the call number if a tenant wants to call reception. Then add a description, again we recommend ‘Reception’ and finally the destination for this feature code. This needs to be something a little unusual. Set this to a SIP URI in the drop-down menu and enter the pilot number like below 0600100000@127.0.0.1

Please enter the pilot number assigned to this customer, and add @127.0.0.1 to ensure the call is routed to the correct destination.