Route Calls To - Default Destinations Options (including dial features)

External Destinations

This function will call back the number in the ‘call back to number’ and set up a remote access service. This will ask the caller to dial the number they wish to call followed by the hash (#) key.

Example: If you wanted to give someone access to the system, you could input their mobile number and when the Feature Code or Number is dialled it will ring the mobile and set the call up. 

This will answer with a fax tone and communicate with an incoming fax machine sending a document. It will then convert it to a PDF and send it to the email address/es inserted in the box below. This is a great way to port an old fax number into the system and have fax documents received directly to email.

This will forward a call or dial the number displayed in the box in the example above.

Example: You may have a UK geographical Number you wish to deliver to a mobile number. This will send the dialled Feature Code, IVR selection, or the original number out to the chosen number.

This destination will route the call to an external destination over the internet or IP network.
Example: Calls can be sent to an IP address with a phone system in a fixed location. If you wanted to push a Number to a phone system, you could enter 01234567890@88.17.136.18 and this would redirect calls out to this IP address. Be sure that the receiving IP address has firewalls unblocked.

This works with the feature Web URLs found under Features Advanced. When dialled the request is sent to the Web URL it is directed to and the command is sent over the internet to the web destination.

Example: You can use this request to open barriers at an office location.

This will take you straight into the desired conference as the administrator. It won’t ask for any PIN.

Example: If you frequently use conferences and need a simple access as the administrator directly into a conference, this is ideal. Set up a Feature Code and you can dial straight in.

This will take you straight into the desired conference and then ask you for your PIN. Enter your PIN and you will gain access.

Example: If you frequently use conferences and need a simple access as the administrator directly into a conference, this is ideal. Set up a Feature Code and you can dial straight in. Then enter your PIN to gain access.

This will take you straight into the desired conference as a listener to the conference. It won’t ask for any PIN.
Example: If you are hosting a conference and you want people to dial in and listen, this is a simple solution. This could be used to provide live commentary on different sporting events or even 24/7 news.

This will take you straight into the desired conference as a talk participant. It won’t ask for any PIN.

Example: If you use a lot of conferences and just need access as a talking participant directly into a conference, set up a feature code and you can dial straight in.

When called, it will be delivered to the desired Telephone Line in the example above.

Example:  It can deliver an External Number directly to a telephone Extension, or use the option in an IVR to directly connect to an Extension. You could also use a Feature code to reduce the length of a telephone number. For example, with the telephone number 123451006 you can dial 1006, but if you wanted to just dial 16, then you could set a Feature Code of 16 and deliver it to this extension.

This will answer with a fax tone and communicate with an incoming fax machine sending a document. It will then convert to a PDF and send it to the desired mailbox. If the Mailbox has a owner it will email the document to the mailbox owner, as well as keeping a stored copy in the fax mailbox.

Example: This is a great way to port an old fax number into the system and have fax documents received directly to email, and keep a copy in the fax mailbox. 

This will allow the destination to be delivered to a Feature Code. You would not point a Feature Code to another Feature Code, but you could use this to deliver destinations from an IVR.

When a call comes to an IVR, you can choose Feature Codes which may perform other functions.

This will deliver the dialled destination to the chosen Hunt Group. Shown in the example above.

Example: This can be used to route a Number directly to a Hunt Group, or the destinations from an IVR to a chosen Hunt Group.

This will deliver the dialled Number to an IVR menu that is shown in the example above.

Example: A Number can be delivered to an IVR menu. Alternatively, an IVR menu can include options to go to another IVR creating a multi level IVR selection.

This will send the caller directly to the chosen Mailbox for the caller to leave a message.

Example:  You could point a Number to a mailbox so callers can leave messages rather than speak to someone. This could also be used to deliver a call directly to an individual or a group Mailbox if all callers were busy.

When called it will page the desired paging group shown in the example above. It is recommended to use with a Feature Code rather than a Number or IVR selection.

Example:  Set up a Feature Code to page colleagues to inform them a delivery has arrived or page a particular Extension so the person receiving the call doesn’t need to operate the handset.

When called, it will be delivered to the desired Pattern Menu as shown in the example above.

Example: You may have a Number pointed to a pattern menu. The person calling needs to enter a matching PIN before they can continue with the call. This is a good way to offer premium support and provide customers with PIN’s.

When called, it will direct the caller to the chosen Queue. For direct routing from a Number, to direct a call to a Queue via an IVR or Feature Code.

Example: Set up a Feature Code so that when incoming calls are answered, they can be transferred to the queue via a Feature Code.

This would normally be used via a Feature Code, allowing a handset user to log in to a particular queue.

Example: If you have multiple Queues and you want an agent to log in to a particular Queue, you can set up different Feature Codes for each Queue.

This would normally be used via a Feature Code, allowing a handset user to log out of a particular Queue.

Example: If you have multiple Queues and you want an agent to log out of a particular Queue, you can set up different Feature Codes for each Queue.

When dialled, this will route the call to a mailbox to listen to the messages. You must enter the PIN of the mailbox to be able to hear the messages.

Example:If you had a general mailbox that needed to be attended to, this could be done with a Feature Code with added security of a PIN.

When dialled, this will take you straight into the mailbox to listen to the messages. It will not ask to confirm the PIN of the mailbox.

Example: If you have a mailbox that you are happy for everyone on the customers setup to have access to, then this is a great way of managing a mailbox.

The caller can dial the Extension or Feature Code plus the hash key. In this case, there will be no announcement.

Example: 
You could create a similar IVR as above but instead of delivering the third option to an auto-attendant with the announcement, you could send the call to a Feature Code. You can then upload a recording to the Feature Code that will play to the caller before allowing them to dial. An Example of this could be: ‘Please enter the 4 digit number of the extension you wish to contact, then press the hash key.

Same as above, but there isn't a recorded message played. This way, you can add your own in front of this feature so that you can personalize it better for the caller.

This will simply send the call to a busy tone with no further options.

Example:  You may just want the caller to hang up after routing the call through the system with no answer at each level. You could use a Feature Code with a recorded message, and then play the caller busy tone. For example, ‘All lines are busy at the moment, please try later’ followed by the busy tone.

This is used with a Feature Code to cancel a call forward. There is a Default Feature Code already in the system for this which is *70, but you can create a different one.  This shouldn't be used with an external Number, Hunt Group, or IVR destinations.

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

(This requires handset provisioning to be supported and configured )

This will disable a second call from ringing a Telephone Line. The telephone line must be a fully provisioned handset from our network, like our hosted handsets. There is a Default Feature Code (*84) in the system already.

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

(This requires handset provisioning to be supported and configured )

This will enable a second call to ring a Telephone Line. The telephone line must be a fully provisioned handset from our network, like our hosted handsets. There is a Default Feature Code (*77) in the system already.

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 Used to allow calling card customers to enter their details. For more information regarding this feature code, please contact support.

 Class of Service (#1), Enable the Extension to Make Calls to 01,02,03 and 07 Numbers Only

This will switch on the class of service (as above) for the telephone Extension you have dialled the code from. The Default Feature Code to enable this is*81.

 Class of Service (#2), Enable the Extension to Make Calls to 01,02,03,07 and 08 Numbers Only

This will switch on the class of service (as above) for the telephone Extension you have dialled the code from. The Default Feature Code to enable this is *82.

 Class of Service (#3), Enable the Extension to Make Calls to 01,02,03,07,08 and 09 Numbers Only

This will switch on the class of service (as above) for the telephone Extension you have dialled the code from. The Default Feature Code for this to be enabled is *83.

 Class of Service, Disable #1,2,3 Class of Service

This will switch off call barring for the handset. The system default code set for this feature is *87. This code will only switch off the default 1,2 & 3 class of service . If you don’t want users to switch off a class of service, create a new one and allocate the telephone line to that one.

 This will play a message asking you to enter the conference room number. You will need to enter your PIN afterwards.

Example: If you have lots of conference rooms you could use a single Number or Feature Code, to get to the general conference room facility. Once there, you need to enter the conference room number (6 digits) then your PIN number.

 Used for the final destination if you don’t want the call to go to a VM. It’s another way of showing the caller the network is busy.

Example: You could play an announcement saying all lines are busy please try again and then play a congestion tone.

This will play a predefined message. Enter the characters of the person's last name followed by the hash # key. You must have an owner set for the Telephone Line. The owner must have (as a minimum) their last name stored.

Example: You may want customers to be able to dial in and dial people's last names to route calls to their extensions.

 This will switch off DND on a Telephone Line. The default system code is set to *79.

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 This will switch DND on from a Telephone Line. The default system code is *78.

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 This will switch on and off DND from a Telephone Line. The default system code is 363 (which spells out DND on the handset).

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 This will switch on and off DND from a Telephone Line. This works the same way as the default do not disturb toggle, however, the system will not play a message or register as an answered call in the call history logs. 

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 This is really used as an engineering tool to test the DTMF (Dial Tone Multi Frequency) tones, that are generated from the device and are heard by the network. The numbers are then read back so you are aware they are received. The default system code is *1980.

 This is used as an engineering tool to test the call quality and latency from the device. When the network hears the sound it will immediately play back what it has heard, you can then hear the call quality and the delay. The default system code is*1981.

 This is the default route if you add a Number or a Feature Code and don’t apply any preferred routing. It will hang up the call.

This feature will allow you to create sound files without having to log in to the system. The file will then save under Features Advanced - Sounds. If you have a lot of sounds to set up for different services, such as IVRs or comfort messages for callers, then this is a great Feature Code.  You will hear a prompt asking you to record your message at the tone and press the hash # key, when you have finished recording. Once you press the hash # key, the system will then tell you the recording has been saved and can be viewed on the system under the Sound file settings.