Route Calls To - Default Destinations Options

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always several options that you can choose. Not all options are available in all parts of the portal. We have limited the option choose to the destinations you will require for the type of action you are performing. ALL routing options are available on the feature codes as these are used for internal routing.

 

External Destinations

Call back

Fax to email

Number

SIP URI

My features

Conference, administrator

Conference, ask for PIN