Pattern Menus

Found under Features Advanced Pattern Menus, which allows customers to dial through the system. This works similarly to an IVR, but you can set predefined codes like customers' contract numbers, which they would need to enter to get further through the system's routing. An example would be a customer who pays for premium support and goes directly to the top-level agents in a Hunt Group or Queue. Meanwhile, a customer who doesn’t pay for support can go to a different Hunt Group or Queue and be set to wait until all priority customers are dealt with.

	Name Give the pattern menu a name that relates to the routing. Description Give the pattern menu a description if you need more details. Owner You can allocate this pattern menu to a person (owner) within the system if you want them to administer it over and above the administrator. Ask caller to enter digits You can set the maximum here from 0 to 100. It will speed up errors if you are expecting a 4-digit code. Then, if someone enters more than 4 digits, it will go to the error message straight away. Timeout This is the time the system will wait between or if no digits are dialled, the default is set to 5 seconds. Show in Reception Console This will allow the queue to be seen in the Reception Console that is under the option at the top of the systems menu.
Once saved, you can choose to add a pattern or return to the pattern menus
	If you wish, you can change the default message that is played to the caller when they enter the pattern menu mode. The caller would normally enter this pattern menu either via a number, IVR option or a feature code.