Feature Prefixes
Feature prefixes can be found under Features Advanced - Feature Prefixes.
This is used to create a dialling code before a number to enable a feature like custom Caller Identification or Set Call Forward.
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Click ‘new’ at the bottom right to create a new feature prefix.
Enter the new feature prefix number you wish to use. You can set a minimum and a maximum number of expected digits to follow. This could be useful, for example, by only allowing the call forward option to be set to the 4-digit Put in a description to help |
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Default Feature Prefixes
There are some default feature prefixes, as follows:
| Code |
Usage |
| *71 | Plus, dial your forward number - call forward on unconditional |
| *72 | Plus, dial your forward number - call forward on busy |
| *73 | Plus, dial your forward number - call forward on no answer |
| *74 | Plus, dial your forward number - call forward on unregistered |
| 141 | Plus, the number you wish to call - Withhold |
| 142 | Plus, the number you wish to call - display your phone number |
You can create your codes within a customer’s feature prefixes, and you can also override the standard default ones.
Call Barging
This feature allows a supervisor/manager to monitor or tutor users by actively overseeing live calls. Using feature codes, users can whisper to the agent or seamlessly join the conversation with both parties. Given the nature of this UC product, the agent or the supervisor could be working at any location worldwide.
To do this go to Features Advanced, then Click on Feature Prefixes in the bottom right-hand corner, click on New and then enter a number, preferably with an asterisk at the front such as *00, and in the Purpose field select either
1 Spy on last call to/from telephone
2 Spy on last call to/from telephone, talk to both parties
3 Spy on last call to/from telephone, talk to calling party
When the supervisor wants to take part in a live call they dial the feature code (*00) followed by the extension number to connect.