Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles.
There are a number of call recording options for you to choose from.
1. Per Extension Only
This is a call recording free storage bundle with unlimited storage for a specific period of time. Time periods may vary but you will find 30 days, 90 days, 6 months, 12 months and between 3-10 year periods. This option also allows you to use an external (S)FTP storage facility or send the recordings to email. Charges apply to create the recording on a PPM charge
2. Per Extension Only
Call recording free storage and free recording bundle with unlimited storage for a period of time. Time periods may vary but you will find 30 days, 90 days, 6 months, 12 months and between 3-10 year periods.
3. Record Anything
Call recording storage based on size of storage. These may vary but will include the following. 1Gb, 2Gb, 4Gb, 5Gb, 10Gb, 20Gb, 50Gb, 100Gb, 500Gb, 1000Gb and 2000Gb.This option also allows you to have the option to use an external (S)FTP storage facility or use the send recordings to email. Charges apply to create the recording on a PPM charge.
4. Record Anything
Call recording storage based on size of storage and free call recording. These may vary but will include the following 1Gb, 2Gb, 3Gb, 5Gb, 10Gb, 20Gb, 50Gb, 100Gb, 500Gb and 1000Gb.
You can choose what type of call recording group you require. You can mix and match by adding different types of call recording groups to perform different services for the customer's business.
Advanced Record Group Settings
Name
Enter a name to identify what type of record group this is for. For example, ‘Sales group - 50Gb’
Description
Add more details here if you need to enter more information about the call recording bundle group, but it is not necessary to do so.
Owner
If this option is selected. It allows ‘Users’ to manage this record group. Administrators can see and maintain all record groups.
Record calls in
You can choose Yes or No. You would normally select ‘Yes’ as this option allows the call recording of any inbound calls to a particular service or feature.
Record calls out
You can choose Yes or No. You would normally select ‘Yes’ as this option allows the call recording of any outbound call from a Telephone line.
Storage Type
This option allows you to determine if you want the record group to be a per Telephone line unlimited storage type or a fixed storage limit. Remember that if you need to regrade the record group, then this could cost more than choosing a higher option.
If you have selected a storage size based record group, you will see the following options to choose from.
Storage usage email alert
Options are Yes or No, with No being the default. If you select Yes, this will open 2 more boxes.
Email address to receive the alert
You can enter the email address you wish to receive the alert when the desired options are reached. You can enter more than one email address by leaving a space between each email address.
Alert threshold (%)
You can select when to receive email alerts informing you that the storage is at the capacity reached. This can be set between 60% and 100% usage.
You can choose Telephone lines, Numbers, Hunt Groups, Queues, Feature Codes & Page Groups to add to this recording group.
You can also see what record group your service is part of by looking inside the particular service you wanted to record. If you have selected a Number or a Hunt Group, you can click on the relevant Number or Hunt Group and under Settings, find what record bundle group it is in. Please note, that a service feature or Telephone line cannot be in a call recording bundle and a standard record group at the same time.
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It will show you what groups the current service is in, this shows 250351001 is in a standard record group. |
The same options are available with the time based record group settings, however, you can only add Telephone Lines to this type of record group. Please note, that setting up a call recording bundle for SIP trunks will not work correctly with the per telephone time based recording groups. The recording group of this type will only record 1 call per telephone account, therefore, if a second call is in use like you would expect with a SIP trunk setup, the second call onwards would not be recorded. If this is the case, you should switch to our standard call recording packages or use the storage based call recording bundle type.
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Within the recording bundle group you can see what Telephone Lines are in this group. You can also find them under Telephone Lines - Line Settings |
(S)FTP & Email recordings.
Some of the call recording bundles have the option to use FTP (SFTP) & email recordings.
When you select one of these bundles, the email recordings box will appear along with the option to enable (S)FTP. The email option will send the recordings to your email inbox, if this is not enabled the recordings are available on the system. When you change the (S)FTP option to yes, more options appear.
Here you can change from SFTP to FTP but we strongly recommend using SFTP to make sending the files more secure. Entry all the details required for your server storage solution. When you click save at the bottom of the page. You will be charged for this extra facility. Don’t forget that this try of call recording bundle also carrys a ppm charge for recording the call.
Regrade
Options here are Yes or No, the default is No but when you select Yes it opens another box below, that allows you to choose what type of record group you want to regrade to. You can only regrade to a similar record group type. You can regrade to make the group bigger or smaller. Keep in mind, as stated above, that regrading could cost more than selecting the correct size to start with on the day of creating the group. If you think starting with 1Gb and then moving to 2Gb and upwards will save you money however, please remember that the regrade is a higher cost than starting with the correct size.
Searching and downloading call recordings.
You can find access to your recordings in 2 places. Either at the bottom of the record group
or on the right hand side before you enter into the record groups
When you click into the recordings of the record group you will see the search area to find your recordings you are looking for.
You can choose a particular group to search from or you can select all groups. Please keep in mind that you may only have access to 1 or some record groups depending on your access rights. If you are an Administrator then you will be able to access all groups.
There are many options to drill down the recordings you are looking for. You ca choose from start and end date, a full number that was called or caller. You even enter a part of a number or even an area code if you we looking for calls from or to a particular areas. You can also choose to display the results by time and date order, duration of the call and size of file.
If you want to download more that 1 recording, you can select the download option. This will allow you to download up to 10 hours of recordings at once and the file will be created and ready to download after a time period. You will be sent an email like this
To retrieve the zipped file from the server. Go back into the record group recordings and at the bottom of the search facility you will find any recordings that are waiting for you.
