| The presence of avatars is there to help you understand the current status of each of your team members. This can provide valuable information to help you route telephone calls to colleagues and other team members. |
|
|
|
Luke doesn't have a status badge. This means that Luke is available for calls. |
| Laura has a DND name in a black badge, which indicates that she has set herself to DND (do not disturb). This means that none of her phones will ring; she cannot receive any voice or video calls. She can still receive chat messages but may not respond immediately. |
|
|
|
Stacey has a cross in a red badge; her status is unavailable. It's still possible to call that extension for voice and video calls, but as she has set her status to unavailable, she may not answer. |
| Paul has a telephone icon with a red badge, indicating that he is on the phone. If you called him now, a call would appear as a call waiting on his device (if call waiting is enabled) |
|
