| The presence of avatars is there to help you understand the current status of each of your team members. This can provide valuable information to help you route telephone calls to colleagues and other team members. |
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Luke doesn't have a status badge. This means that Luke is available for calls. |
| Laura has set herself to DND (do not disturb). This means none of her phones will ring; she cannot receive any voice or video calls. She can still receive chat messages but may not respond straight away. |
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Stacey has set her status to unavailable. It's still possible to call that extension for voice and video calls, but as she has set her status to unavailable, she may not answer. |
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