Contacts (Cloud Phonebook)

Clicking the followingicon iconbelow will directtake you to the Contacts page. People listed under your Contacts are saved in your Cloud Phonebook.

If this icon is missing from the menu bar on the left, please contact your service provider so they can enable the Cloud Phonebook for you.

You can search through the contacts using the search bar at the top of the page. 

You can click the contact name to populate the screen withdisplay a more detailed view of that contact. Alternatively, you can press the three stacked dots on the right-hand side of the contact to do the same.

In this example, you can see that the contact, Adele, now showsdisplays additional phone numbers along withalongside her extension.

Use the icons on the right side of the screen to quickly dial or email the contact.

You can also click a number directly on the main screen to make a one-touch speed-dial request. The number will automatically appear in the dial box, and the call will be placed for you.

Make the changes required, then don't forgetscreen to clickcreate savea tonew keep the changes.

You can update a cloud phonebook entry at any stage: before answering a call, while making a call, or during an active call.

Enter the details in the pop-up window. This entry will appear in the global phonebook for your customer. Everyone who has access to the cloud phonebook, including desk handsets, will be able to see any new contacts created.

Click create after entering all the details.

You can edit cloud phonebook contacts by clicking the contact name to open the full contact details, then selecting the edit icon in the contact’s avatar.

This opens the editing window, allowing you to change or add details to the existing contact.

Add or edit the details, then click the Save button.

The changes will update everyone’s cloud phonebook contacts in the customer’s system.

It is also possible to update a cloud phonebook entry while making or receiving a call.

If the number calling hasn’t already been added to the cloud phonebook, click the edit icon to add it.