UC Settings page
| To personalise and make adjustments to your MobeX UC in the application, click your profile picture (avatar). |
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The quick change settings are on this screen.
To stop your MobeX UC app from ringing, switch off Incoming Calls.
To enable or disable call waiting, slide the call waiting switch.
Use the toggle for both settings; grey indicates off, and blue indicates on. Just click to switch.
You can also fix your screen mode between light and dark by selecting one of the options. You also use system dynamic mode, which
To change the default settings, click the settings cog to display more options. See all the settings further down in this guide.
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Clicking the user guide button takes you to the most up-to-date version of this manual, which includes setup and feature guides.
Click on the MobeX version button to offer you the chance to join the MobeX beta program. This will give you features in advance before release to the full production system.
You can leave the beta program by clicking on the MobeX version button and pressing the 'Leave Beta' option.
On the system settings page, you can select various options to enhance your user experience.
You can set up the features that work best for you here.
- Sending debug data only needs to be enabled if your service provider has requested it. This allows call information and connection progress to be captured, it's designed purely for troubleshooting.
- Disabling video calls removes the ability to make or receive video calls with other MobeX users.
- Disable chat will stop chat messages from being sent or received.
- Kuando Busylight should only be enabled if you are using the Kuando/MobeX busylight device.
- Use Desk Device. If you have a desk device like a VoIP telephone connected to the system. You can enable the device to be your point of answer.
Not in use, 
in use or 
in use with auto answer.
- Show presence full name will allow the surname to be shown from the cloud phone book or the extension description.
- Dial from Clipboard - allows you to highlight a string of text that includes a number and pop up a window to call it. The copy icon on the main screen can also control it.
- Start at login will automatically start the app when you log in to Windows.
- 'Open app on answer' allows the client to pop open on an incoming call. You can choose from
Only open via the notification screen.
Open but keep minimised to the size you have set.
Open to full screen.
At the bottom of the settings page, you can make changes to the display colour mode (help for colourblind people), Audio and Camera settings.
If you struggle with colours or are colorblind, you may find it helpful to choose one of our alternative colour modes.
You can adjust the audio settings.
Microphone
You can choose what device you would like to use as your microphone.
Please note that the default microphone will change if the PC uses other devices for microphone output as well. This may also change if the microphone is being used for other software apps. It is recommended to select a fixed microphone from the dropdown.
Pressing the cog setting icon takes you to the advanced settings for your microphone.
Microphone test
You can toggle the switch to test the microphone. This is a great way to ensure you are using the correct microphone for the intended purpose. If you are using a headset, ensure you are using the headset's microphone rather than the microphone on your PC. This is a common issue that arises when experiencing problems with sound levels or quality.
Noise suppression
Digital noise suppression can improve microphone quality in noisy environments.
Echo cancellation
Digital echo cancellation could help reduce mic and speaker echo.
Auto gain control
Digital auto gain control may help in controlling the quality of the audio outputs.
Speaker Output
Choose which device you wish for the audio sound to use. Again, it is recommended to select a dedicated speaker rather than the default as this will change if any of the default settings are changed. This is particularly useful if you are using a headset.
You can also use the speaker test button to make sure you are using the correct device.
You can also test where you will hear the ringing from by pressing the test ringer button.
Ringing
You can choose a different audio output for the ringing tone to be played. This is particularly useful when using a headset, as it allows you to have the ringing playing through the PC speakers while the call audio is routed through the headset.
You can choose which camera you prefer to use. This will be used for video calls, and if you wish to change your own avatar picture.
You can log out by pressing the 'Log Out' button