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Getting your call transcriptions into the Halo tickets

Once the system portalHaloPSA has been enabled foron Halothe SPA,system portal, you can also add extra features, such as call transcription, so thatallowing any telephone conversations canto be moretranscribed easilyand readviewed within the Halo ticketing system.

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 To enable this, please refer to the transcription section of the portal manual. Once this is completed.completed, Transcriptionstranscriptions will automatically be added to the HaloSPAHaloPSA portal.
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