Search Results

From time to time, updates will be sent that require installation. If you see the 'Desktop update available' message in the top-right corner of the new application screen. You need to perform the update. Click the download to begin.   ...

When on a web page, an Excel spreadsheet or in any application that allows you to copy. You can use copy to dial. ON      and     OFF You can easily turn the copy dial function on or off from the icon at the top of the page. When you...

Please refer to the Mobex 4 Teams user guide for complete user functions.

If your user permissions allow, you can change your caller ID When you are using the main dial screen, you can dynamically choose which caller ID you would like to display when making an outbound call. Click on the down arrow in you...

Using your desk phone with that app lets you use it as your audio device for any calls.  You can enable or disable using your desk phone with the app by clicking the icon at the top of the screen, then selecting the quick choose options.   enabled   ...

Answering an inbound call When receiving an inbound call, you can answer it in two ways:   The first is to press the green Answer key.       The second is to use the shortcut keyboard keys. This can be done by pressing the sp...

Call Mute While on a call, you can mute or unmute your microphone. Muting prevents the other party from hearing you. Just remember to unmute yourself when you're ready to rejoin the conversation.   The keyboard shortcut for this is Shift + Alt + M. ...

Call Transfer You can transfer a call to another party in several ways. You can even transfer a call before answering it. To perform a pre-answer transfer, follow this method.   Press the Transfer key to open the next screen. On...

    Using the Dialpad, enter the number you want to call.   Once you have entered the number, press the dial key      If the dial key is greyed out like this.       Please check your internet connection.     Once th...

Using the dial pad You can make an internal call in several ways.   You can dial the four or nine-digit extension number.    Once you have entered the number, press the dial key.      If the dial key is greyed out like this.        Please...

Holding Calls         If you press the 'Hold' button, the current caller will be placed on hold. The button will change to a blue Resume button. Pressing the resume button will remove the current call from hold and reconnect it to you.   The s...

Group Holding If Group holding has been enabled on the telephone portal for you (speak to your telephone provider). You will see an extra icon on the left-hand side of the app window. This clever function lets you place a call into a gr...

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful when you need to dial options (e.g., "Press 1 for Sales") or enter a PIN, such as for banking services.   When the key is pressed, a new pop-up window appe...

Cloud Phonebook update whilst in a call It is also possible to update the cloud phonebook entry whilst making or receiving a call. Click on the edit icon to open the edit page window.

Conference calling (3-way) Whilst in a call with another party. You can create a dynamic call conference with up to two other parties by placing the first caller into the conference room.     Press the conference button to start the conferenc...

    Using the Dialpad, enter the number you want to call.   Once you have entered the number, press the dial key      If the dial key is greyed out like this.       Please check your internet connection.     Once th...

Using the dial pad You can make an internal call in several ways.   You can dial the four or nine-digit extension number.    Once you have entered the number, press the dial key.      If the dial key is greyed out like this.        Please...

The dial pad is used for call control and to enter new numbers that may not appear on your presence screen or in your contacts, which are saved in your Cloud Phonebook. The top number window displays the caller ID number you are cu...

Answering an inbound call When receiving an inbound call, you can answer it in two ways:   The first is to press the green Answer key.       The second is to use the shortcut keyboard keys. This can be done by pressing the sp...

Call Transfer You can transfer a call to another party in several ways. You can even transfer a call before answering it. To perform a pre-answer transfer, follow this method.   Press the Transfer key to open the next screen. On...