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The Home page gives a visual indication of your work colleagues. It allows you to see the availability of all other users on the system. On the right-hand side is a dial pad for manually entering numbers to make a call or an answ...

The presence of avatars helps you understand each team member's current status. This can be useful when transferring telephone calls to colleagues.   Luke doesn't have a status badge. This means that Luke is available for calls. ...

The dial pad is used for call control and to enter new numbers that may not appear on your presence screen or in your contacts, which are saved in your Cloud Phonebook. The top number window displays the caller ID number you are cu...

Direct video calling is great for one-on-one meetings, for when you're not in the same room or even the same country. To start a video call, follow the methods below. You can currently only call other MobeX users who have video enabled on their device. (Sorr...

You can search for names in the current presence board by entering a name in the search box. The list will get shorter as you enter more characters in the name. The search looks at the whole name, not just the beginning part. This example shows the l...

Right-clicking on a picture avatar provides quick access to some action buttons. These can then be clicked on to make a call, start a chat, initiate a video call, or send an email using your default email system. These helpfu...

You can move your icons around by using alphabetical sorting. You can choose A to Z or Z to A. If you select Unsorted, it will return to the original layout you set on the custom presence board or the system preset order.

Please refer to the Kuando MobeX Busylight for details on enabling the SOS help button. The SOS help button is used for notifying your supervisor that you require assistance.

You can also see a “Snapshot” of your missed calls icon at the top of the page. If there is a number showing in a red circle, this indicates how many missed calls you have. Clicking the handset icon with the arrow above it will...

Your service provider can set up manual speed dials for you; these will then appear on the home page, as shown below:   Convenient if you frequently dial numbers that you use. This example demonstrates speed dials created for logging in and out of queu...

Calling Screen (Voice call) When you receive an internal call, it will display the person's number and their picture avatar (if they have uploaded one).   This allows you to make an informed decision whether to answer the call. You ...

Custom presence boards are a great way to maximise the benefits of your MobeX UC client. You can create multiple boards to create different groups of people that you work with. You may want to put your entire sales team together on one board, and on another bo...

Clicking the "Call History" tab on the left-hand side will display the call history page. This is the layout of the call history page. Voice calls Video calls Call direction sort You can use the tabs at the top of t...

Clicking the following icon will direct you to the Contacts page. People listed under your Contacts are saved in your Cloud Phonebook. If this icon is missing from the menu bar on the left, please contact your service provider so they ...

You can jump straight into a chat from the main presence screen by right-clicking on the user's avatar. Then press the chat icon, which opens a pop-up chat window. You can also start a chat by clicking the user’s avatar, then selecting t...

On the left, you can see previous chats. You can preview the last message sent/received and the time/date it was sent/received. Click on the Icon or message to open the large chat window. Message Screen Exampl...

If you are on any screen and have unread messages, a number will appear next to the Chat tab to notify you. For example, “1” indicates one unread message. Within the chat view, a dot will appear on the far right of a conversation to show which cha...

Bottom left: You can send emojis by clicking the emoji icon. Emojis can also be received in chats. Bottom left Bottom left: Upload a document or file to send. You can create a conference for you and your chat p...

Go to the groups tab underneath the search bar. Any groups you have created or are part of will appear here. You can create a new chat group by clicking the create group button. A new window will appear on the right-hand side. ...

Hardware can be purchased to enhance the operation of your MobeX software suite of applications. In a busy, open-plan office, it can be challenging to know if someone is available to talk, on a conference call, or simply listening to music with their headse...