What's new in our updates

We do our best to keep the manual as up to date as possible; sometimes you may see things appear in the manual before they even appear in the portal. This is because we have a few versions of the complete system running. A production version that everyone will see, and a Beta version that some of our partners have access to for testing new services. If you would like access to this portal, please ask our support team. There is also a version that our Development team work on to build new services. The manual is mainly drawn from here to capture the very latest features as they are being developed by our in-house team. Hence, the reason sometimes the manual is ahead of what is avaiable on the production system.

Best to have the information in advance and be prepared for the latest and greatest features as they become avaiable on general release.

29/08/2026	A whole new section dedicated to AI, with AI agents, Speech Analytics and much more.
28/08/2026	System wild time groups which are kept up to date via the system owners. Up to 3 years in advance of bank holidays.
21/07/2026	Improvement – Features/codes/edit – Updated time routes table to show time group priority
23/01/2026	Provisioning to include feature codes, bulk change to extensions adding emergency details, partner section added for adjustments to customers' setup (CRM Bubble)
07/01/2026	Call recording bundles - Sentiment added as standard for automatic transcriptions
12/11/2025	Browser-based audio file play for call recordings.
30/09/2025	Updates to Mailbox bulk change, TDRs Download
11/06/2025	Microsoft SSO, further updates for Yealink provisioning, Documentation tab,
17/04/2025	Cloud Phonebook expanded to support internal extensions and additional fields, such as email and departments.
14/03/2025	Provisioning - More flexibility in customer and extension provisioning settings
24/01/2025	Added details of CallerID selector for MobeX, switching it on and off