Manual Routing using feature codes & how to set them up.
A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as a divert facility. Using this with a Time & Date route is a great way to enable diverts or a change of call routing by simply pressing a code.
Firstly, let me explain. A time and date route is required to perform this function, even though we don't use any times or dates within the routing. To be frank, we needed somewhere to set this up, and the time and date section of the system seemed to be the most logical place. Well, it will once you have read the instructions below on how to set it up.
Example Scenario: You have 3 mobiles you want to divert a CLI to, but ad-hoc (not at fixed days and times).
Switch in to the customer you wish to build this for.
Go to Features > Time & Dates > Create a time group called "Mobile1"
Go to Features > Time & Dates > Create a time group called "Mobile2"
Go to Features > Time & Dates > Create a time group called "Mobile3"
~ You do not need to add any time periods to these time groups.Go to Features > Feature Codes > Create New Feature Code *20 and set the default destination to "Set routing to normal routing"
Go to Features > Feature Codes > Create New Feature Code *21 and set the default destination to "Set routing to time group" and select time group "Mobile1"
Go to Features > Feature Codes > Create New Feature Code *22 and set the default destination to "Set routing to time group" and select time group "Mobile2"
Go to Features > Feature Codes > Create New Feature Code *23 and set the default destination to "Set routing to time group" and select time group "Mobile3"
The feature codes above are just examples, they can be anything you choose, but it's worth checking system "Standard Feature Codes on our system" before deciding.
Go to Features > Numbers and set "Update this number when setting numbers routing:" to YES and click save
- this instructs the number to listen for routing changes that are activated by feature code (the routing won't change if this is not enabled).
Do this for all numbers you wish to use for this feature.
Go to Features > Numbers and scroll to the bottom of the page.
In the Time Routes section, click "add a time route" (on the right hand side of the page) and configure as follows:
Time group: select "Mobile1" from the drop-down list
Forwards matching calls to: select "Number" from the drop down list.
Forwards matching calls to: select "Number" from the drop down list.
~ a new field will appear allowing you to enter the number of mobile1.
Go to Features > Numbers and scroll to the bottom of the page.
In the Time Routes section, click "add a time route" (on the right hand side of the page) and configure as follows:
Time group: select "Mobile2" from the drop-down list
Forwards matching calls to: select "Number" from the drop down list.
~ a new field will appear allowing you to enter the number of mobile2.
In the Time Routes section, click "add a time route" (on the right hand side of the page) and configure as follows:
Time group: select "Mobile2" from the drop-down list
Forwards matching calls to: select "Number" from the drop down list.
~ a new field will appear allowing you to enter the number of mobile2.
Go to Features > Numbers and scroll to the bottom of the page.
In the Time Routes section, click "add a time route" (on the right hand side of the page) and configure as follows:
Time group: select "Mobile3" from the drop-down list
Forwards matching calls to: select "Number" from the drop down list.
~ a new field will appear allowing you to enter the number of mobile3.
In the Time Routes section, click "add a time route" (on the right hand side of the page) and configure as follows:
Time group: select "Mobile3" from the drop-down list
Forwards matching calls to: select "Number" from the drop down list.
~ a new field will appear allowing you to enter the number of mobile3.
Summary:
You have created individual time groups for each of the mobile phones, and features codes to activate them (*21/*22/*23).
You have created a feature code to set the routing back to normal (*20) when the divert is no longer needed.
You have enabled the number to "listen" for manual routing changes activated by feature code.
You have added the time routes to the number to point to each mobile when they are activated by feature code.