Hunt Groups

Hunt Groups is under Features - Hunt Groups under the left side menu.

A Hunt Group is used to call more than just one telephone extension. You can have different levels in the Hunt Group, as an example, first, call the receptionist in level 1, then call all staff in level 2. If no one answers, go to the end destination, which could be a voicemail. To set up a Hunt Group, press ‘New’ and give it a familiar name. This name is to identify it, something like ‘Main number Hunt Group’. Please note: There can only be 15 extensions in a Hunt Group.

Choose how long you want to ring each level. Everything else can be left as default to get this up and running quickly. Click Save.

Then add the default destination.

Change the destination from Hang Up to something like an external number or maybe a mailbox. Remember, this is where the call will end up if no handsets answer in the Hunt Group.

Now, you need to add the destinations in the Hunt Group. These could be external numbers, but we need to add the Telephone extensions we created.

Click Add a destination.

Add all the Telephones you require in the Hunt Group one by one and click save for each.

There are more settings you can change please refer to Hunt Group - Advanced