Hunt Groups

Hunt Groups is under Features - Hunt Groups under the left side menu.

A Hunt Group is used to call more than just one telephone extension. You can have different levels in the Hunt Group; for example, call the receptionist in level 1, then call all staff in level 2. If no one answers, go to the end destination, which could be a voicemail. To set up a Hunt Group, press ‘New’ and give it a familiar name. This name is to identify it, something like ‘Main number Hunt Group’. Please note: There can only be 15 extensions in a Hunt Group.

Choose how long you want to ring each level. To quickly get this up and running, leave everything else as default. Click Save.

Then, add the default destination.

Change the destination from Hang Up to an external number or mailbox. Remember, this is where the call will end if no handsets answer in the Hunt Group.

Now, you need to add the destinations in the Hunt Group. These could be external numbers, but we need to add the Telephone extensions we created.

Click Add a Destination.

Add all the Telephone Extensions you require in the Hunt Group one by one and click save for each.

There are more settings you can change. Please refer to Hunt Group - Advanced.