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Chat Message Notifications

If you are on any screen and have unread messages, a number will appear next to the Chat tab to notify you. For example, “1” indicates one unread message.


Within the chat view, a dot will appear on the far right of a conversation to show which chats cintain unread messages.

 

 

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The number of unread messages can also be seen on the tab at the top of the browser page.

Depending on your browser settings, a pop-up notification may also appear when a new message is received.

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Tick Meanings


Two green ticks - The message has been received and read.

 

One black tick - The message has been sent but not yet received.

 

Two black ticks - The message has been received but not yet read.